hann online Privacy Policy for Filipino Players

When you register and use the hann online platform, we collect certain personal information that is necessary to operate your account and provide our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical data such as your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve the overall experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm that you meet our eligibility requirements. All information collected is limited to what is genuinely needed to deliver a safe, compliant, and functional gaming service — we do not collect data beyond what is necessary for these purposes. If you contact our support team through the FAQ section, any information you provide in that communication will also be retained as part of youraccount record.

The personal information we collect is used exclusively to operate, maintain, and improve the hann online platform for Filipino players. Your account details allow us to verify your identity, process PHP deposits and withdrawals, and ensure that only eligible players have access to our sports betting, live casino, and fish shooting game services. We use technical and session data to detect unusual activity, prevent fraud, and protect the integrity of the platform for all registered players. Where required by Philippine regulations or applicable law, we may use your information to fulfil compliance obligations such as identity verification, anti-money laundering checks, and responsible gaming monitoring. We do not use your personal data for unsolicited marketing communications beyond platform-related updates that are directly relevant to your account. If you have questions about a specific use of your data, the FAQ section is the best starting point for getting a clear answer. hann online will never sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

hann online does not share your personal information with third parties except in the limited circumstances described in this section. We work with trusted service providers — such as payment processors and identity verification partners — who require access to certain data solely to perform their contracted functions on our behalf, and all such partners are bound by strict confidentiality obligations. We will disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, or when disclosure is necessary to prevent fraud, protect player safety, or enforce our Terms and Conditions. In the event that hann online undergoes a business restructuring or ownership change, player data may be transferred as part of that process, but only under conditions that maintain the same level of protection described in this Privacy Policy. We do not share your data with other gaming platforms, affiliate networks, or marketing companies. Any third-party service provider that handles your data on our behalf is required to process it only for the specific purpose for which it was shared and to delete it once that purpose has been fulfilled.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and our internal compliance obligations. Account records, transaction histories, and identity verification documents are kept for the minimum period required by law and are securely deleted once that retention period has expired. hann online uses industry-standard security measures — including encrypted data transmission, access controls, and secure server infrastructure — to protect your personal information from unauthorised access, loss, or misuse. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data handling responsibilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play a role by keeping your account password confidential and not sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, you should report it immediately through the process described in the FAQ section. We review our security practices regularly to ensure they remain appropriate for the risks associated with operating an online gaming platform in the Philippines.

As a registered player on the hann online platform, you have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies in that information. You may also request the deletion of your personal data in circumstances where we no longer have a legal or operational basis for retaining it, subject to any applicable retention obligations under Philippine law. If you wish to close your account and request data deletion, the process for doing so is described in the FAQ section. You have the right to object to certain types of data processing, and to withdraw any consent you have previously given, where consent is the legal basis for processing. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the outcome. To submit a data rights request, please use the contact details provided at the bottom of this page. hann online is committed to handling all such requests fairly, transparently, and in accordance with the rights afforded to Filipino players under applicable data protection legislation.

hann online may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, the "Last updated" date at the top of this page will be revised, and where appropriate, registered players will be notified through the platform. Your continued use of the hann online platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly before making a deposit or sharing additional personal information with us. If you disagree with any changes to this Privacy Policy, you may request account closure through the process described in the FAQ section. The most current version of this Privacy Policy will always be available at this URL and supersedes all previous versions.